Customer Service Policy

Customer Service Policy

We strive to provide every customer with a reliable, transparent, and worry-free shopping experience for our premium men’s and women’s running shoes and apparel. The following customer service policies apply to all orders placed on our website, covering shipping, tariffs, returns, refunds, payment, and customer support services.

Shipping & Delivery Policy

All products on our website qualify for free shipping. Customers will not bear any shipping costs for any valid order.
We process and arrange shipment for all orders within 1 to 3 business days after order confirmation. The standard delivery time ranges from 6 to 12 business days, depending on regional logistics arrangements.
We undertake all applicable tariffs, customs duties, and related handling fees for international transportation. No additional hidden charges or official fees will be charged to customers during customs clearance and delivery.

Return Policy

We support a flexible and customer-friendly return service. Customers are eligible to apply for returns within 60 days upon receiving the products.
All returned items must be in original condition, including intact packaging, unused appearance, and complete accessories, to qualify for smooth return processing. We strictly protect consumers’ legitimate shopping rights and ensure a fair and reasonable return process.

Refund Policy

Once we receive, inspect, and confirm the qualified returned items, we will initiate the official refund procedure. The refund will be fully processed within 5 to 10 business days.
The refund amount covers the full payment of the purchased products. Since all orders enjoy free shipping, no shipping deduction will be applied to the refund amount.

Payment Currency Regulation

The unified settlement currency for all products and orders on our official website is United States Dollar (USD). All product prices, order settlements, and refund transactions are calculated and executed in USD uniformly.

Customer Support Service

If you have any inquiries about products, orders, shipping, returns, refunds, or other service-related issues, please contact our professional customer support team through the Contact Us page on our official website. We will respond and resolve your problems as soon as possible to ensure your satisfactory shopping experience.