Refund Policy

Refund Policy

This Refund Policy clearly defines the refund rules, processing procedures and relevant provisions for all orders placed on our website. It aims to provide transparent, fair and customer-friendly refund services for all users who purchase men’s and women’s running shoes and apparel. By placing an order on our website, you fully agree to the terms specified in this policy.

General Refund Eligibility

All products sold on our website are eligible for refund applications in compliance with our return rules. To qualify for a refund, the applied products must meet the return standard with intact appearance, unused condition, complete accessories and original packaging.
We support refund applications for qualified returns submitted within the valid return period. All successful refunds are processed in the unified currency of USD. No hidden fees or additional charges will be deducted from the customer’s refund amount.

Refund Processing Time

After we receive and complete the inspection of your returned items to confirm compliance with return requirements, we will initiate the formal refund process. All refunds will be fully processed within 5 to 10 business days.
The arrival time of the refund in your account may be slightly affected by the processing rules of your payment platform or bank, which is beyond our control. We will complete all internal refund procedures within the specified time frame.

Refund Amount Rules

For eligible returned orders, we will issue a full refund corresponding to the product payment amount. Since our website provides free global shipping and bears all tariffs and related customs fees for customers, no shipping cost, tariff cost or handling fee will be deducted from the refund.
Partial refund is available for orders with multiple items. Customers can apply for refund for single or multiple qualified products in the order according to actual needs.

Ineligible Refund Situations

We reserve the right to reject refund applications under the following circumstances: returned products are worn, damaged, stained, altered or lack original packaging and accessories; returned products do not match the original order items; return applications exceed the valid return period; fraudulent return or abnormal order behavior is identified.

Failed Refund Handling

If the refund fails due to abnormal payment account information, incorrect account details or other user-side reasons, we will actively notify users to confirm and update relevant information. We will reprocess the refund after receiving valid correct information.

Consultation and Assistance

If you have any questions about refund eligibility, refund progress, refund amount and other related issues, please contact our professional customer service team through the Contact Us page. We will provide timely replies and professional after-sales support.